The National Electric Power Regulatory Authority (NEPRA) took notice of electricity consumers paying more than 31 days in a month after an investigation by private tv channels last month.
NEPRA has asked consumers to lodge complaints regarding overbilling so that they can resolve the issue.
“Consumers can submit their complaints to NEPRA’s regional or central offices for further consideration,” NEPRA said in a statement on Wednesday.
It said affected users could also file a complaint via email.
According to the statement, no complaint has been received so far regarding billing of consumers in violation of the billing period approved by NEPRA.
He once again urged the customers to register their grievances so that they can be investigated and justice can be done.
Karachi’s K-Electric (KE), Faisalabad Electric Supply Company (FESCO), Hyderabad Electric Supply Company (HESCO), Multan Electric Power Company (MEPCO), Gujranwala Electric Power Company (GEPCO) and Sukkur Electric Power Company (SEPCO) has billed its customers for more than 31 days in a month on multiple occasions since January 2021.
The investigation found that some of these companies issue 35 and 37 days of electricity bills to their customers in a month.
This is a serious breach of a key condition set by NEPRA in its agreement with each of the electricity distribution companies, which states that all tariffs for residential consumers are billed for a maximum of only 31 days. Apply to the period.